Keep your team moving. When you run out of monthly briefs, the person who can lift the cap hears about it at the same moment you hit it.
Every Hamster Studio plan includes a monthly brief allowance. When your team hits that allowance, anyone trying to start a new brief sees an upgrade prompt — but the person in front of that prompt isn't always the person who can actually upgrade. That's usually a manager, founder, or finance partner, and in the old flow they didn't find out until someone pinged them in Slack.
Now, the moment your team runs out of briefs, every teammate who can manage billing gets a short email: your plan's cap has been reached, here's a one-click link to upgrade. No one has to go hunt them down. Work keeps moving.
When you're a contributor on a team and you go to start a brief for the work you're about to do, you don't want to stop, find out who owns billing, write a message, wait for them to reply, then come back to what you were doing. You want to start the brief.
When you manage billing for a team, you don't want teammates pinging you asking what plan you're on, whether you can upgrade, or why the tool just blocked them. You want to know the second it matters, take ten seconds to upgrade, and move on.
This feature covers both of those jobs with one email, sent once, to the people who can act on it.
The email only goes out once per billing period. Upgrading, a new monthly cycle, or any plan change resets it — so there's no repeat nagging.
Your team hits the monthly brief cap. The teammate trying to create a new brief sees the usual upgrade prompt.
Hamster quietly notifies billing managers. Every teammate on your team with permission to manage billing receives an email explaining the team has reached its brief limit, with a direct link to the billing page.
One person upgrades. The billing manager clicks through, picks a plan that fits, and the cap lifts immediately. The rest of the team keeps shipping.
The notification resets. Any change that raises the cap — upgrading the plan, the start of a new monthly cycle, a plan change on Hamster's side — clears the flag automatically. The next time your team happens to hit a cap, the email is ready to go again.
The email is short and to the point. It tells the recipient:
It is sent from the same address as the rest of your Hamster account emails and never includes who specifically hit the cap — this is a team-level notification, not a callout of any individual.
The email is sent to every teammate whose role includes the Manage billing permission. Out of the box, that's the team owner and anyone promoted to admin-level billing access.
| Role | Receives the email? |
|---|---|
| Owner | Yes |
| Admin (with billing permission) | Yes |
| Creator | No |
| Reviewer | No |
If no one on the team can manage billing — unusual, but possible — no email is sent and no error is shown to the person trying to create a brief. They still see the standard upgrade prompt and can reach out directly.
The lock that prevents repeat emails is cleared automatically whenever the billing state changes in a way that lifts the cap. You don't need to do anything:
If your team is in the middle of a failed-payment grace period, the flag is deliberately not reset — the paid cap is held for you during dunning, and we don't want to double-send if the invoice retries and succeeds a day later.